IT Support Contracts

An IT annual maintenance contract (AMC) option provides you with a cost effective package of services, customized to your specific company requirements, and includes access to our Remote and Onsite Support Services. Your IT Support AMC Contract will be designed according to the number of PCs, workstations, servers, printers, network devices you have in your business and for your specific IT needs.The IT Support Contract is ideal for small to medium-sized businesses. Whether you have no current in-house IT Management or Support resource or are looking for 2nd or 3rd line support for an existing in-house IT Support function, the Contract will be designed to fit your requirements.

Why do I need an IT Support Contract?

As well as providing Remote and Onsite IT Support, your Support Contract includes proactive management of your IT and network system infrastructure. This means that each month you’re contract, we’ll carry out a range of planned and unplanned maintenance and monitoring services on your behalf. So, as well as providing your business with a complete IT Support Service, we’re also taking care of daily and weekly IT and system management tasks on an ongoing basis. The best part of it is that you get proactive management, training and IT Helpdesk support for your business – but at a fraction of the cost of employing an in-house IT Support person.

Our IT Support Contracts Services include:

• IT Helpdesk Support: email and telephone-based IT Support.
• Troubleshooting: diagnosing and fixing problems with PCs , servers and network hardware.
• Proactive and preventative management: online system monitoring of your critical systems to maximize up time.
• Backup and restore service: your business documents and files backed up securely.
• Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades whenever or wherever necessary.
• Network security: Antivirus, firewall, network configuration, updating and maintenance.
• Email systems: email applications, exchange server set up and management.
• Networks: Configuring network infrastructure such as routers and network switches.
• Supplier management: management of other IT equipment and service suppliers.
• Internet access: management of your broadband connectivity and Internet access services.
• Wireless: maintenance, set up and troubleshooting.